EXCHANGE / STORE CREDIT POLICY
** We are not responsible for items that are lost during transit. Each package we ship out is given it's own tracking number and it's up to you to track it and contact the USPS with any questions!
** Returns are not accepted, only an EXCHANGE/STORE CREDIT. To have an exchange/store credit approved… First please see that your item/s meet ALL the guidelines listed below.
- ALL exchanges / store credits must be made within 14 days of receiving your items. If your return is sent back late, there will be a 20% restocking fee deducted from your store credit.
- ALL clearance, jewelry & items discounted 25% & above are a FINAL SALE (no exchange / store credit will be given.)
- Items must have tags attached in their perfect original, unworn, unwashed condition. No makeup or deodorant stains, smoke smell, dog hair or stains of any kind. As well as shoes unworn in the original shoe box.
** If your item/s meet ALL the guidelines you may send us an email to get your return approved at firstname.lastname@example.org please include your order # and items your wanting to return/exchange.
** The customer is responsible for return shipping costs. Options are USPS, UPS, and FedEx
Return Shipping Address:
Simply Torn Boutique
3035 Elida Road
Lima, OH 45805
Any questions feel free to email us at email@example.com
Thank you so much for shopping with Simply Torn!
We appreciate your business and wish you a blessed day!